Maintain old customer skills

Website： cn.jscztyhg.com   Release Time: 2014-12-18

The maintenance of the old customers, develop new customers, this is each business personnel are trying to do things. For a company to continue forward, in the expansion of new customers at the same time, more cannot lack the support of the old customers, I came here to talk about their experiences.
First, in language communication. Every customer is my friends, for their own personality, to have an analysis to understand, remember. For example words in chat with humor, that even in talking about the work they can relax some, to communicate with some of the more humorous language, can even talk about some work outside of the topic; and those relatively pay attention to the language required encountered serious, and should pay attention to courtesy of their own, to be serious, cautious and take it seriously; encountered the kind of things resolutely, quick type, it should be as soon as possible to answer customer questions in the shortest time, given a most reasonable reply; and customers don't like telephone exchanges, like to mail exchange, then myself to meet the requirement of the customer, the customer patience reply mail, sometimes even a word to reply to a message, things might have a little trouble, but usually the achieved results sometimes will give you unexpected harvest oh.
Second, now on the market a lot of similar products, competition is very big, and not become your customers you can sit back and relax, customers may change notice at any time, purchasing other home products. So in cooperation with customers, you need to track product delivery, the products delivered to customers, more want to track the use of the product schedule, is not easy to use? There are no problems need to be solved? Or the need for technical services further etc.. In this way, will give customers left a very deep impression, no matter where he works, as long as he needs to use the similar products, certainly will be the first time I think of you.
Third, do a good job in the product after-sales service at the same time, there is a very important thing to keep in mind to do, that is regularly give customers a greeting or a blessing, let the customer always can feel you as a friend should be caring and considerate. There are many Chinese festivals, every festival offering a warm greeting and blessing, will let customers feel that you are really care about him, instead of doing what. Feel your sincerity, you can have a sincere and support from our customers.
My clients may not be the most, but I have been asking ourselves to do so, so now every festival, my greetings and blessings is yet to come, the customer wishes in advance to come over, also said to catch early not old Oh behind me. And sometimes they need other products, will also start to ask me, I'm here to do, of course, even if I don't do it, I will also give customers look for the corresponding supplier to give him a reference.